1. Delivery Areas

We deliver throughout each of the following countries: Турция, Германия, Великобритания, Франция, Россия, ОАЭ, Саудовская Аравия, Азербайджан, Италия, Соединенные Штаты, Австрия, Дания, Беларусь, Бельгия, Китай, Нидерланды, Эстония, Испания, Финляндия, Швеция, Швейцария, Исландия, Япония, Хорватия, Аргентина, Боливия, Австралия, Бразилия, Республика Корея, Канада, Ямайка, Грузия, Катар, Казахстан, Киргизия, Колумбия, Кувейт. Orders are prepared by a local florist in the destination country and hand-delivered; flowers are not shipped across borders. Delivery may not be possible in some remote or rural areas; in that case we will contact you.

2. Delivery Times

• Турция: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Германия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Великобритания: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Франция: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Россия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• ОАЭ: Orders placed before 17:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Саудовская Аравия: Earliest delivery 1 day(s) after the order; orders placed after 12:00 Turkey time move one day later. No delivery on: Monday, Friday.
• Азербайджан: Earliest delivery 2 day(s) after the order; orders placed after 17:00 Turkey time move one day later. No delivery on: Sunday.
• Италия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Соединенные Штаты: Earliest delivery 1 day(s) after the order; orders placed after 16:00 Turkey time move one day later. No delivery on: Sunday.
• Австрия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Дания: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Беларусь: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Бельгия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Китай: Earliest delivery 1 day(s) after the order; orders placed after 09:00 Turkey time move one day later. No delivery on: Sunday.
• Нидерланды: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Эстония: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Испания: Earliest delivery 1 day(s) after the order; orders placed after 12:00 Turkey time move one day later. No delivery on: Sunday.
• Финляндия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Швеция: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Швейцария: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Исландия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Япония: Earliest delivery 2 day(s) after the order; orders placed after 10:00 Turkey time move one day later. No delivery on: Sunday.
• Хорватия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Аргентина: Earliest delivery 2 day(s) after the order; orders placed after 10:00 Turkey time move one day later. No delivery on: Sunday.
• Боливия: Orders placed before 11:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Австралия: Earliest delivery 2 day(s) after the order; orders placed after 10:00 Turkey time move one day later. No delivery on: Sunday.
• Бразилия: Earliest delivery 2 day(s) after the order; orders placed after 12:00 Turkey time move one day later. No delivery on: Sunday.
• Республика Корея: Earliest delivery 2 day(s) after the order; orders placed after 11:00 Turkey time move one day later. No delivery on: Sunday.
• Канада: Earliest delivery 2 day(s) after the order; orders placed after 12:00 Turkey time move one day later. No delivery on: Sunday.
• Ямайка: Earliest delivery 2 day(s) after the order; orders placed after 17:00 Turkey time move one day later. No delivery on: Sunday.
• Грузия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Катар: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Казахстан: Orders placed before 11:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Киргизия: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.
• Колумбия: Earliest delivery 2 day(s) after the order; orders placed after 17:00 Turkey time move one day later. No delivery on: Sunday.
• Кувейт: Orders placed before 12:00 Turkey time are delivered the same day; later orders are delivered the next day. No delivery on: Sunday.

Selectable delivery dates are shown in the calendar during checkout; blocked days cannot be chosen. During peak periods such as public holidays, Valentine's Day and Mother's Day, delivery may occur at any time during the day.

3. Delivery Time Slots

Where time slots are available they are listed during checkout. Some slots carry a surcharge, shown separately in the order summary. A time slot is a planning target rather than a guarantee; traffic, weather and workload may cause deviation.

4. Who May Receive the Delivery

As the products are perishable, if the recipient is not available the product may be handed to a relative, neighbour, office reception or building attendant at the same address. Delivery is then deemed completed and the person who placed the order is informed.

5. Undeliverable Orders

Delivery cannot be completed where the address is wrong or incomplete, the recipient cannot be reached, or the recipient refuses the product. Given the nature of the products, no refund is issued in these cases; see the Cancellation & Refund Policy. Address corrections notified to [email protected] before the delivery day are made free of charge.

6. Product Substitution

Flowers are natural products. Depending on season and stock, individual varieties shown in the photograph may be substituted with equivalent flowers of the same value. The overall look, size and value of the arrangement are preserved. Vases, baskets and packaging may differ from the photograph.

7. Force Majeure

Delivery may be delayed or prevented by events beyond the parties' control, such as natural disasters, extreme weather, strikes, epidemics, customs procedures and decisions of public authorities. You will be informed as soon as possible and refunded in full if delivery proves impossible.

8. Order Tracking

You can follow your order with your order number on the Track Order page. You are also notified by email when the status changes.